First Impressions in Business

Most advice about making a good first impression sounds familiar. Dress professionally. Smile. Maintain eye contact. Offer a confident handshake. Speak clearly. While these behaviours have their place, they only address the visible side of the interaction. They don't explain the why .

Being Present: An Information Advantage

Being present is more than looking attentive. It helps you notice what matters, interpret conversations more accurately, and create conditions in which people are more willing to speak openly.

Silence is not always golden - the 5 faces of Silence

Silence is also a form of communication. Quiet as it may be, if you "listen" closely enough, you will realize it, too, has a voice. Some even say it is louder than words. Unfortunately, silence is not explicit and can mean many things. Read on to know the 5 flavors of silence